Goal
To extend their customer experience, Jublo asked us to help design a streamlined mobile application targeted at facility managers and janitors.
Building on the existing web app, we aimed to design an efficient, focused companion app for a specialised audience.
Challenge
The challenge was redesigning the general navigation experience in a way that didn’t disrupt the workflow of daily, recurring users. We aimed to enhance the experience for loyal customers while making onboarding smoother for new ones.
Process
We worked hand-in-hand with Jublo’s cross-functional team to prioritise the app’s initial feature set.
Our approach centred around developing a flexible task management system that integrated seamlessly with the web app. We also established a scalable mobile design system with a style guide and components.
Outcome
Despite the challenge of condensing a comprehensive web experience into a mobile format, we successfully launched Jublo’s inaugural mobile app, further enhancing its customer support capabilities.
